DTD13 - Full day tour Ha Long Bay with lunch

TERMS AND CONDITIONS

Meal Legend

B = Breakfast L = Lunch D = Dinner

Hotel check in & check out time

Check in time: after 14:00 Check out time: before 12:00

Early check-in or late check-out time is subject to availability and at an additional charge. Let us know in advance the check in & check out time you require for proper arrangement.

Travel insurance

Our price of the tour does not include travel insurance. We highly recommend you purchase health/travel insurance for your trip to Asia.

Note on transfer

Our price based on the group arrives at one time (one flight). In case, clients have scattered arrival, and need different airport transfer, extra transfer fees will be charged. We apply the same policy for departure date.

Flight detail

International flight details of arrival & departure are required for airport transfer arrangements

Child policy (for land service)

- Child from 1- 4 yrs: free of charge (sharing bed with parents or using baby cot)

- Child from 5 – 6 yrs: 50% of adult price if sharing existing bed(s) with parents

- Child from 7 – 11 yrs: 75% of adult price if using extra bed/mattress in parents’ room

- Child from 12 yrs up: adult price applied

- If the child is under 12 yrs but using twin share room with an adult, the child will be charged as an

adult.

Passport & Tourist Visa

- Please ensure that you have a valid passport with at least 06 months of validity and 03 empty pages

from the entry date for all the countries on your trip.

- Some countries require blank pages for entry stamps, so please make sure the passports of clients have

a blank page per country.

- Make sure you have a visa/ or E-visa/ or “Visa on arrival approval letter” for the country you visit

(Vietnam/Laos/Cambodia/Myanmar/Thailand) and verify that all information on the visa matches

exactly with your passport before embarking on your trip.

- The average time to obtain a visa to a country is approximately 7 to 10 working days. If you wish to

benefit from the “Visa service” offered by DMC Connect, and avoid the administrative procedures, this

service is chargeable, and the deadline is approximately 10 – 15 working days, before the departure

date.

Tips Policy

Tips below are quoted in U.S. dollars. However, tips can be paid in local currency or in other popular currency.

- Local guide : USD 03 – 05/ guest/ day

- Local driver : USD 02 – 03/ guest/ day

- Hotel’s Bellboy : USD 01/ room/ time (in or out)

- Boat driver/ boat rower : USD 01/ pax

- Motorbike driver : USD 02/ pax

Cancellation Policy

Booking Cancellations

If you need to cancel your booking with Dong Thi Co. LTD, please notify us in writing (by mail or e-mail). The following charges will apply:

• For cancellations received 61+ days before departure: loss of deposit.
• For cancellations received 60-31 days before departure: 50% of the total tour cost will be lost.
• For cancellations received less than 30 days prior to departure: the full tour cost will be lost.

No cancellation fees will be waived as a result of the following:

• Injury or sickness.
• Unexpected incidences at home.
• Delayed, rescheduled, or missed flights.
• Climatic, social, or political problems.

Cancellations by Dong Thi Co. LTD

Dong Thi Co. LTD may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability, or other external events, it becomes difficult or unsafe to run the tour. If we cancel your trip, you can transfer amounts paid to an alternative start date. In circumstances where cancellation is due to external events outside our reasonable control, refunds will be given less any unrecoverable expenses such as domestic flights already booked by Dong Thi Co. LTD. We are not responsible for any incidental expenses that you may have incurred as a result of your booking, including but not limited to visas, vaccinations, travel insurance excess, or non-refundable flights.

There could be times when we do not meet the minimum passenger numbers to run the tour. If this occurs, Dong Thi Co. LTD will notify customers as far in advance of departure as possible. We will give each passenger the option to transfer their booking to another available departure date. If you are unable to join another tour, you will be fully refunded. If this occurs, you shall not be entitled to make any claim for loss arising as a consequence of cancellation or curtailment in these circumstances. This includes but is not limited to non-refundable flights and future flight disruption.