Privacy Policy

Personal information (provided by you)

• Full name, email address, phone number / WhatsApp, nationality
• Travel preferences (dates, destinations, number of travelers)
• Passport details (only when required for booking or services)
• Payment-related information (processed via secure third-party providers)

Non-personal information (automatically collected)

• IP address, browser type and device information
• Pages visited and browsing behavior
• Referral source (UTM, campaign data), cookies and similar technologies

• To respond to inquiries and requests
• To process reservations and payments, confirm bookings, and send travel-related communications
• To provide customer support before, during, and after your trip
• To improve our website, products, and services
• To send updates, itineraries, or relevant travel information (only when appropriate or consented)
• To comply with legal, regulatory, or contractual obligations

• Hotels, transport providers, guides, and local partners involved in your program
• Payment processors for secure transactions
• Technology providers supporting our website, CRM, or email systems
• Authorities or legal entities when required by law

All partners are required to handle your data responsibly and only for the intended purpose.

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is 100% secure; we continuously improve our safeguards.

We retain personal information only for as long as necessary to fulfill the purposes in this policy, comply with legal, accounting, or reporting requirements, resolve disputes, or enforce agreements. When no longer required, data is securely deleted or anonymized.

Our website uses cookies and similar technologies to ensure proper functionality, analyze traffic and performance, and understand user behavior. You may control or disable cookies through your browser settings; some features may not function properly without them.

• Access your personal data and request correction of inaccurate information
• Request deletion of your data
• Object to or restrict certain processing
• Withdraw consent where applicable

To exercise your rights, contact us using the details below.

Our website may contain links to third-party websites (e.g., hotels, partners, payment gateways). We are not responsible for their privacy practices; please review their policies separately.

We may update this Privacy Policy from time to time. Updates are posted on this page with a revised “Last updated” date.

For questions, concerns, or requests regarding this Privacy Policy or your personal data:

This policy applies to dongthi.com; visitors from our other brands (Dong DMC, Bedtara) are covered by the policies published on those sites.