Payment Policy Dong Thi Co., Ltd • Applies across all brands

Payment Policy

Clear payment terms are part of operational discipline. This policy applies to every booking contracted with Dong Thi Co., Ltd — International Tour Operator Licence 79-168/TCDL-GPLHQT — unless your signed agreement or quotation states otherwise.

1. Scope

This policy covers payments for travel services contracted with Dong Thi Co., Ltd under any of its brands — Dong DMC (B2B trade), Dong Thi Travel (Vietnamese market), and corporate programs contracted directly.

Where a signed partner agreement, corporate contract, or written quotation states different terms, that document prevails over this general policy.

2. Standard payment schedule

The default for group and program bookings.

Deposit — 50%

Due on confirmation. Your booking is secured and supplier allocation begins once the deposit is received.

Balance — 50%

Due no later than 14 days before service start. Bookings confirmed within 14 days of arrival are payable in full on confirmation.

Peak seasons, special events, and certain suppliers may require different terms — always stated on the quotation before you confirm. Exact due dates appear on your invoice.

3. Payment methods

International bank transfer (SWIFT) — the standard method for trade partners and corporate clients. Transfers are made against an official invoice; sender’s and intermediary bank charges are borne by the payer.
Domestic bank transfer (Vietnam) — for payments in VND, against an official invoice.
Card / payment gateway — available for selected services where offered; any gateway fee is stated on the quotation before payment.

Payment security

We only receive payments into bank accounts held in the legal name Dong Thi Co., Ltd, provided on our official invoice. We never request payment to a personal account, and we never change bank details by email alone — any change is confirmed through a second, known channel. If you receive payment instructions that look different, contact us before transferring.

4. Currency & invoicing

International bookings are invoiced in USD unless the quotation states another currency; Vietnamese-market bookings are invoiced in VND.
Every payment is made against an official invoice issued by Dong Thi Co., Ltd. The invoice states the exact amounts, due dates, and beneficiary account.
Vietnamese VAT e-invoices are issued in accordance with Vietnamese law for services where applicable.

5. Quotation validity & late payment

Quotations are valid for 60 days from issue unless stated otherwise. After validity, rates and availability are re-confirmed before booking.
If a balance is not received by its due date, we will contact you before taking any action. Unpaid services may be subject to release of held allocations (rooms, transport, guides) and re-confirmation at current availability.
Services begin on schedule only when payment obligations due before the service date have been met, unless credit terms are agreed in writing.

6. Refunds & changes

Cancellation terms are defined per brand and per program — trade partners follow the cancellation terms in their Dong DMC agreement and quotation; Vietnamese-market bookings follow the terms published with each Dong Thi Travel program. The applicable terms are always stated on your quotation before you confirm.

Approved refunds are returned by the original payment method, to the original payer.

Bank charges on refund transfers follow the same principle as payments: each side bears its own bank’s charges unless agreed otherwise.

Questions about an invoice or payment?

Dong Thi Co., Ltd — Business Registration 0306097091 · support@dongthi.com