Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Dong Thi Travel (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit dongthi.com/en or use our services.
By accessing or using our website, submitting a form, or booking a tour with us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a) Personal Information (provided by you)
- Full name
- Email address
- Phone number / WhatsApp
- Nationality
- Travel preferences (dates, destinations, number of travelers)
- Passport details (only when required for booking or services)
- Payment-related information (processed via secure third-party providers)
b) Non-Personal Information (automatically collected)
- IP address
- Browser type and device information
- Pages visited and browsing behavior
- Referral source (UTM, campaign data)
- Cookies and similar tracking technologies
This information helps us understand how visitors use our website and improve our services.
2. How We Use Your Information
We use your information for the following purposes:
- To respond to inquiries and requests
- To process tour reservations and payments
- To confirm bookings and send travel-related communications
- To provide customer support before, during, and after your trip
- To improve our website, products, and services
- To send updates, itineraries, or relevant travel information (only when appropriate or consented)
- To comply with legal, regulatory, or contractual obligations
3. Sharing & Disclosure of Information
We may share your information only when necessary, including with:
- Hotels, transport providers, guides, and local partners involved in your tour
- Payment processors for secure transactions
- Technology providers supporting our website, CRM, or email systems
- Authorities or legal entities when required by law
All partners are required to handle your data responsibly and only for the intended purpose.
4. Data Security
We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss or misuse, alteration, or disclosure.
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously improve our safeguards.
5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal, accounting, or reporting requirements, resolve disputes, or enforce agreements. When data is no longer required, it is securely deleted or anonymized.
6. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to ensure proper website functionality, analyze traffic and performance, and understand user behavior to improve experience.
You may control or disable cookies through your browser settings. Please note that some features of the website may not function properly without cookies.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Object to or restrict certain processing
- Withdraw consent where applicable
To exercise your rights, please contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites (e.g., hotels, partners, payment gateways). We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies separately.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: