Frequently Asked Questions
Clear answers about Vietnam fixed-departure tours, booking, and travel policies.
This FAQ covers common questions for travelers booking on dongthi.com/en. For live availability and departure dates, please visit Departures & Dates.
Quick actions
Tip: If you share your travel window and budget, we can suggest 2–3 suitable upcoming departures.
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Published departures
Fixed dates with predefined itineraries and services.
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Transparent pricing
Inclusions and policies are shown on the tour detail page.
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Support when needed
Booking confirmation, reminders, and trip-related assistance.
About fixed-departure tours
What “fixed departure” means and what to expect.
A fixed-departure tour runs on published dates with a predefined itinerary and arranged services. Travelers join a shared departure at a fixed package price.
Fixed departures follow a standard itinerary and services for the whole group. Private tours are customized for a specific group and follow different planning and pricing models.
Departures are published and scheduled to operate. Availability and status are updated before booking. If a departure status changes, we will inform travelers according to the tour’s policy.
No. Fixed-departure tours follow standard itineraries and hotel selections to keep pricing transparent and operations consistent.
Booking & payment
How to book and what happens after you book.
Go to Departures & Dates, choose your preferred departure, open the tour detail page, review itinerary and inclusions, then click Book Now.
Your booking is confirmed according to the departure’s availability and the payment terms shown on the tour detail page.
Reservation and payment terms depend on each departure and availability. If you need help, click Ask About Availability.
Accepted payment methods are displayed during checkout or shown in the booking instructions for your selected departure.
Changes & cancellations
Policies vary by departure — always check the tour detail page.
Changes depend on the tour’s policy and the rules of included services (such as flights and hotels). Please review the policy on the tour detail page and contact us early if you need changes.
Name changes depend on the conditions of each departure, especially if flights are included. Please contact us as early as possible.
Cancellation terms are listed on the tour detail page. Fees may apply depending on how close it is to the departure date.
In rare cases, changes may occur due to operational requirements. If a change impacts your booking, we will notify you according to the departure’s policy and advise the best available options.
Travelers & rooms
Solo travelers, families, rooming, and supplements.
Yes. Many travelers join fixed departures as solo participants. A single-room supplement may apply if you request a private room.
Yes, depending on the tour and hotel policy. Details are shown on the tour detail page.
Yes. Child policies and pricing vary by tour. Please check the tour detail page for age brackets and conditions.
Group sizes vary by departure. Fixed departures typically operate as small to mid-size groups for smooth logistics.
Visa & preparation
General guidance — requirements depend on nationality.
Visa requirements depend on your nationality and travel details. Please check official Vietnam immigration sources. If you share your nationality, we can help you understand general requirements.
We provide general guidance for required documents when applicable. Final decisions and approvals depend on immigration authorities.
After booking confirmation, you will receive essential information such as meeting point details (if applicable), reminders, and preparation notes for your departure.
Travel insurance is strongly recommended. Specific requirements (if any) will be stated on the tour detail page.
Important notes
This website focuses on fixed-departure tours with published dates and predefined services.
- Fixed departures follow standard itineraries and hotel selections to ensure transparent pricing and consistent operations.
- Requests outside the published program may not be accommodated.
- Private and tailor-made tours are operated separately and are not offered on dongthi.com/en.
Need help choosing a departure?
Share your travel window, number of travelers, and budget — we will suggest 2–3 suitable upcoming departures.