Cancellation Policy

Cancellation must be acknowledged by the company in writing.

At Dong Thi Travel, we strive to provide the best service experience for our customers. However, we understand that there may be instances where you need to cancel your services. To ensure your rights and transparency in the process, please refer to our cancellation policy below:

Service Cancellation Procedure

  1. Submit Cancellation Request in Writing:

    • All service cancellation requests must be submitted and received in writing via email or fax.
    • The company does not accept service cancellation requests via phone.

  2. Cancellation Request Confirmation:

    • The company is not responsible for any cancellation requests that have not been received and confirmed by us.
    • To avoid any unwanted situations, please ensure that your cancellation request has been confirmed by the company.

Cancellation Fees

  • Service cancellation fees or tour forfeiture fees will be applied according to the specific terms of each tour program.
  • The cancellation fee may vary depending on the time of cancellation before the departure date and other related conditions of the tour.

Note: The conditions and cancellation fees may vary depending on each specific tour program. Please refer to the detailed terms in the service contract or contact our sales staff for more information.

 

Contact Us

If you have any questions about the cancellation policy or need assistance, please contact us via:

We are always ready to assist you in any situation to ensure the best service experience. Thank you for trusting and using the services of Dong Thi Travel.